Improving NHS 111 and GP out-of-hours services in Surrey
From 28 March 2019, the NHS 111 and GP out-of-hours service in Surrey is changing to offer a range of benefits to patients.
The provider of NHS 111 in East Surrey, Guildford and Waverley, Surrey Downs and North West Surrey will change from South East Coast Ambulance Service NHS Foundation Trust (SECAmb) to Care UK. This means that as current providers of the Surrey GP out-of-hours service, Care UK will now deliver an integrated urgent care service made up of GP out-of-hours, NHS 111 and a clinical assessment service which makes it easier get help from a wider range of healthcare professionals.
The changes follow a redesign and procurement process using feedback from patients and a wide range of healthcare professionals. It will not affect how people get help for urgent medical problems – dial 111 or visit www.111.nhs.uk from a computer, smartphone or tablet – but they will be able to get more from the service.
Plans are in place to ensure the transition to the new providers is as smooth and seamless as possible with minimal disruption to the service patients receive.
What does it mean for patients?
The redesigned service aims to meet most healthcare needs on the first call – including a consultation with a doctor, nurse, dentist, pharmacist or mental health specialist if needed.
People can expect the service to be:
· Quicker – there will be fewer questions to answer and you won’t be passed from person to person having to repeat yourself each time.
· More direct - as well as offering diagnosis, health advice or next steps, direct appointments can also be booked with many local services. This will be supported by better technology so clinicians can, with patient consent, immediately see key information in someone’s medical record allowing them to give fast advice and treatment.
· More knowledgeable – a wider range of healthcare professionals will be on hand to get the answers or advice you need. This includes doctors, nurses, paramedics and specialists in mental health and dental issues.
· More helpful - as well as diagnosing and giving treatment options, health and lifestyle advice on a wide range of topics is also available. This could be anything from medication to vaccinations, diet to anxiety.
How does it work?
If you have an urgent medical problem and you’re not sure what to do contact NHS 111 by phone or online. NHS 111 is available 24 hours a day, 7 days a week.
If you have difficulties communicating or hearing, you can:
· call 18001 111 on a textphone
· use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service
Fully trained advisors will ask some simple questions and depending on the situation you will find out what local service can help, be connected to a clinician, get a face-to-face appointment or be told how to get any medicine you need.
You can also ask for a translator if you need one.
NHS 111 does not replace 999 or A&E for medical emergencies - when someone is seriously ill or injured and their life is at risk.
Changes happening in other areas
On the same date - 28 March 2019 – the NHS 111 service in north and west Kent and Medway and Sussex is also changing.
· South Central Ambulance Service will take over the service from SECAmb for Surrey Heath and Farnham
· SECAmb will continue to provide the service across north and west Kent, Medway and Sussex for an interim period of 12 months
There will be no changes in East Kent, where the service provider will remain as IC24.
We are aware that these changes will happen while the UK potentially goes through the process of leaving the European Union. We have been preparing for various scenarios that may occur as a result and would like to reassure you that contingency plans are in place and will be maintained throughout this time.
About Care UK
Care UK was founded in 1982. Today its include , 111, , , , and and diagnostics facilities.
Care UK works with the NHS to take healthcare services closer to where people live and work – increasing the efficiency and quality of the services delivered and helping to reduce waiting times.
Health care experts across Care UK assess, diagnose and treat more than one million NHS patients every year, providing services which are free at the point of use
Telephone: 0203 402 1245
Write to: Care UK, Glassworks 2, Glassworks Business Park, Station Road, Dorking, Surrey, RH4 1HJ
Website: www.careukhealthcare.com/contact-us - here you will find a guide on how to make a complaint and feedback forms
Healthy Start Vitamins for Women (Nursing/Expectant Mums - Vit C, D, folic acid) at £1 & Healthy Start Children's Vitamin Drops (Vit A, C, D) at £2. Available at your Cobham Children's Centre. Free of charge with a Healthy Start Voucher. Found out how to claim your Healthy Start Voucher here.
Please note - the Children's Centre do not distribute the healthy start vouchers, vouchers must be applied for via NHS Healthy Start.
NHS - Prevention is better than cure this winter
4 September 2018
It may seem premature to start thinking about the long, cold winter months when the weather is still warm, but September is the perfect time to consider your personal winter health plan.
This might include committing to a healthier diet, getting more exercise and ensuring your medicine cabinet is stocked up with the basics, but the NHS always recommends organising your vaccination against influenza as a priority.
Flu is a major threat to our health from early autumn right through to spring. With more people than ever getting seriously ill with flu-related complications, enormous pressures are placed on the NHS system, taking up intensive care beds and causing long delays in A&E.
Not only does vaccination help prevent flu, it provides more protection against secondary bacterial infections such as pneumonia, which, like flu, can be fatal in older people or those with long term conditions. Avoiding illnesses like this also reduces the need for antibiotics which in turn prevents antibiotic resistance – another serious problem facing the UK population and the National Health Service.
Last winter saw record flu vaccination levels - with nearly 1.5 million more people getting protected than in 2016 - but we know we can do better in 2018! A flu jab is quick, painless and free for those who sit within an eligible group. Get it done at participating local pharmacies or through the practice nurse at your GP surgery. Children receive an easy nasal spray, meaning no nasty needles!
So who is eligible?
• all children aged two to nine (but not ten years or older) on 31 August 2018
• those aged six months to under 65 years in clinical risk groups (for example those suffering from long-term health conditions such as bronchitis, emphysema, diabetes or asthma)
• pregnant women
• those aged 65 years and over
• those in long-stay residential care homes
N.B. Because the children’s vaccine has a shorter shelf life, availability will be limited later in the season so the sooner they have it done, the better. Most schools offer an immunisation programme – look out for the letter requesting parental permission.
The exciting new C4L healthy eating campaign Be Food Smart has launched. Be Food Smart will help families make healthier choices by providing a free smartphone app allowing you to see how much sugar, saturated fat and salt is inside everyday food and drinks. The new app is also packed full of great hints, tips, food detective activities and mini missions to get the whole family involved. Download the free Be Food Smart app on the App Store or Google Play.
Click here for more information.